Country ：Philippines
Location: Hybrid/Manila Makati
Job Type: Full-Time

Key Responsibilities:

1. Conduct outbound prospecting activities, including cold calls, emails, social media outreach, to generate new sales opportunities.
2. Organize webinars and face to face events to generate sales and business opportunities.
3. Qualify inbound leads from marketing campaigns and nurture them through the sales funnel.
4. Research and identify potential customers and key decision-makers within target industries.
5. Schedule discovery meetings and product demonstrations for Account Executives or Sales Managers.
6. Perform product demonstrations and lead discovery call for prospects.
7. Maintain and update CRM systems with accurate and detailed prospect information.
8. Develop personalized messaging and outreach strategies to engage potential clients.
9. Collaborate with the sales and marketing teams to optimize lead-generation efforts.
10. Participate in sales meetings, training sessions, and strategy discussions to enhance sales processes.
11. Meet and exceed monthly and quarterly sales targets and key performance indicators (KPIs).
12. Stay informed about industry trends, competitive landscape, and company offerings.

Qualifications & Skills:

1. Bachelor’s degree in Business, Marketing, Communications, or a related field (preferred but not required).
2. Have more than 2 years of work experience in IT industry sales, business development, or related fields.
3. Strong communication and interpersonal skills, with the ability to build relationships.
4. Self-motivated, goal-oriented, and capable of handling rejection.
5. Excellent organizational and time management skills.
6. Experience with CRM software (e.g., Salesforce, HubSpot) and sales engagement tools.
7. Ability to work independently and collaboratively in a fast-paced environment.
8. A proactive approach to problem-solving and adaptability to changing business needs.

Why Join Us?

1. Competitive salary.
2. Opportunities for career growth and advancement.
3. Comprehensive training and mentorship programs.
4. A dynamic and supportive team environment.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the role to hr@dkmeco.com

Key Responsibilities:

1. Customer Support: Provide comprehensive technical support to customers, resolving issues they encounter while using Intercom platforms.
2. Troubleshooting: Communicate with clients via phone, email, live chat, and other channels to diagnose and resolve various issues related to Intercom platforms.
3. System Configuration & Integration: Assist clients with system configuration, plugin installation, and API integration within Intercom platforms.
4. Documentation & Training: Create technical documentation and FAQs, providing customers with self-help resources. Provide product training to customers when needed.
5. Continuous Optimization: Work closely with the development team to relay customer feedback, suggest improvements, and help optimize product performance and user experience.
6. Customer Communication: Maintain active communication with customers to ensure their issues are resolved promptly and that customer satisfaction is achieved.
7. Project Support: Support new client onboarding and migration projects, offering technical assistance to ensure smooth implementation.

Qualifications & Skills:

1. Bachelor’s degree or above in Computer Science, Information Technology, Engineering, or a related field.
2. At least 3 years of relevant work experience, with expertise in SaaS or CRM technical support; Intercom certification is a plus.
3. Familiarity with Intercom or similar SaaS tools (e.g., Zendesk, HubSpot) and their API integrations.
4. Proficient in troubleshooting common issues related to platform configuration, integration, API calls, etc.
5. Strong technical background with an understanding of basic networking protocols, databases, and operating systems.
6. Excellent customer communication skills, with the ability to explain technical issues and solutions clearly and concisely.
7. Strong problem-solving ability, capable of responding quickly to urgent issues under pressure.
8. Fluent in German and proficient in both spoken and written English, with the ability to communicate effectively with international clients.

Why Join Us?

1. Competitive salary.
2. Opportunities for career growth and advancement.
3. Comprehensive training and mentorship programs.
4. A dynamic and supportive team environment.

How to Apply:

Interested candidates should submit their resume and a cover letter outlining their qualifications and interest in the role to hr@dkmeco.com