Recently, Google has expanded its enterprise cloud telephony service Google Voice to the Asia-Pacific region, covering major markets including Australia, New Zealand, Hong Kong, Indonesia, Thailand, Taiwan, Vietnam, Malaysia, and the Philippines. With the continued rollout of this service, Asia-Pacific enterprises can now experience this intelligent communication solution that has been widely popular in Europe and America.

Redefining Enterprise Communication Experience

As an important component of the Google Workspace suite, Google Voice is a fully cloud-based enterprise phone system. Its core concept is “one number, available everywhere” – enterprise employees can use the same business number to make and receive calls flexibly on mobile phones, tablets, or computers, truly achieving mobile office work without location restrictions.
The unique aspect of Google Voice lies in its seamless integration with Google Workspace product components: users can make and receive calls directly in Gmail, Google Meet, calendar, and contacts, add phone access options to meeting invitations in Google Calendar, and all call records are automatically synchronized to the cloud for easy access anytime.

Additionally, leveraging Google’s powerful AI technology, Google Voice also provides practical features such as voicemail-to-text transcription, intelligent spam call filtering, and automatic call summaries, significantly improving daily work efficiency.

• Voicemail Transcription: Automatically transcribes voice messages into text, making it convenient for users to quickly read and search, as efficient as handling emails.

• Intelligent Call Filtering: Utilizing Google’s powerful AI technology to automatically block the vast majority of spam calls, allowing employees to focus on important calls.
• Smart Call Routing: Flexibly set call forwarding rules based on working hours, calendar status, etc., ensuring important calls are never missed.
• Easy Enterprise Management: IT administrators can easily assign, manage, and reclaim phone numbers in the familiar Google Workspace admin console, without maintaining complex on-premises PBX (Private Branch Exchange) hardware. Deployment and scaling become unprecedentedly simple.

• Trusted Security and Reliability: Meanwhile, relying on Google’s globally leading cloud infrastructure, Google Voice provides stable and reliable call quality with a 99.9% uptime guarantee.

Real Value for Enterprises

The benefits that Google Voice brings to Asia-Pacific enterprises are tangible.

👉 In terms of cost control, since internal cross-border calls within enterprises can be made through the internet, international long-distance charges are significantly reduced. Many multinational enterprises report that after adopting Google Voice, monthly communication costs decreased by more than 50%.
👉 In terms of operational efficiency, the unified communication platform makes team collaboration smoother. For example, customer service teams can use voice-to-text functionality to automatically generate call records for easy follow-up; sales teams can maintain contact with clients using a unified company number regardless of their location, maintaining a professional image; while IT administrators can manage all communication settings through a unified console, greatly simplifying daily maintenance work.

Opening a New Chapter in Enterprise Communication

Digital transformation in the Asia-Pacific region is accelerating, with more and more enterprises seeking solutions that support hybrid work and improve collaboration efficiency. The arrival of Google Voice comes at the perfect time, helping more enterprises improve communication efficiency, reduce operational costs, and gain advantages in global competition.
For enterprises already using Google Workspace, adding Google Voice service will make their digital office system more comprehensive. As more enterprises adopt this service, we believe Google Voice will become the new standard for enterprise communication in the Asia-Pacific region.