Webinar & Events

As customer demands continue to rise and service pressures increase, many customer service teams face challenges such as high costs, low efficiency, and poor experiences. Leveraging AI to build smarter and more empathetic customer experiences has become the key path for businesses to overcome these challenges and reshape competitiveness.

On Wednesday, October 22, Intercom, the world’s leading customer experience platform, invites you to join the offline seminar “AI for Customer Experience.”

We will dive into the three core steps of implementing Fin AI to drive customer experience, share insights on finding the best balance between automation efficiency and human support, and explore the latest trends and case studies in customer experience for 2025—helping businesses stand out in a competitive market.

Register for the offline seminar: AI for Customer Experience

At the event, Keith Chan, Intercom’s Head of Partnerships, APAC, will provide an in-depth analysis of Fin AI customer service applications and discuss how businesses can leverage AI to elevate customer service experiences and stay ahead of 2025 trends.

》Event Time: Wednesday, October 22, 2025, 12:00–13:30

》Event Venue: The Executive Centre, Prosperity Tower, 39 Queen’s Road Central, Hong Kong

》Through this offline seminar, you will learn:

• A three-step guide to rapidly implementing Fin AI customer service
• Best practices for balancing automation with human support
• Real-world enterprise intelligent customer service case studies
• Live Q&A and expert networking

》Target Audience: Customer service managers, business analysts, IT staff responsible for customer service systems, and team leaders looking to leverage AI customer service to improve efficiency, data insights, and system stability

》Note: After successful registration, the event confirmation will be sent to your email. Please ensure your email address is entered correctly.