In the Era of Artificial Intelligence, Intercom Earns Trust with International Standards

As artificial intelligence becomes increasingly integrated into everyday life, the public is placing greater emphasis on the trustworthiness, security, and compliance of the tools they use—especially their ability to meet legal and ethical standards. Against this backdrop, building trustworthy AI systems is more critical than ever.

Intercom has always made “trust” a core principle in its product design and customer relationships, striving to provide industry-leading security and compliance. Recently, Intercom proudly became one of the first AI-powered customer service platforms in the world to achieve ISO/IEC 42001:2023 certification. This certification is the world’s first international standard focused on the governance of Artificial Intelligence Management Systems (AIMS), marking a key step forward for Intercom in the field of responsible AI.

What is ISO 42001?

ISO/IEC 42001 is an international standard designed to help organizations manage AI systems responsibly, ensuring that their development and deployment align with established ethical, legal, and safety standards. Attaining this certification means Intercom’s AI governance practices meet the highest internationally recognized benchmarks, underscoring its leadership in responsible AI management.

As the world’s first governance framework dedicated to AI Management Systems, ISO/IEC 42001 establishes a global benchmark for safe and transparent AI practices. Intercom’s certification not only validates its capabilities in AI ethics and compliance but also demonstrates a firm commitment to industry responsibility.

For Intercom customers, this certification further affirms that their AI-powered product experiences are built with safety, compliance, and trust at the core. It also indicates that Intercom’s AI technologies operate within a security-first framework and are aligned with global and regional regulations—including the EU AI Act—continuously leading the way in responsible AI governance.

Intercom’s Commitment to Transparency and Security

Intercom is dedicated to meeting the highest industry-recognized standards, reflecting its unwavering commitment to data security and customer privacy. As AI technologies evolve, Intercom continually refines its practices to ensure that innovation is always guided by responsibility and compliance.

As the first globally recognized standard for AI Management Systems, ISO/IEC 42001 represents another significant milestone in Intercom’s journey to building powerful and trustworthy AI systems. This certification not only showcases Intercom’s pursuit of technological excellence but also solidifies its leadership in responsible AI practices.

This achievement would not have been possible without Intercom’s expert Security, Governance, Risk, and Compliance (GRC) team, whose proactive approach to security and compliance supports sustainable business growth. The certification was granted by Schellman, an independent audit body under ANAB (ANSI National Accreditation Board), one of North America’s largest multidisciplinary accreditation bodies—bringing strong international credibility.

In addition to ISO/IEC 42001, Intercom has also achieved multiple globally recognized certifications and frameworks, including ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 27018, HIPAA, SOC 2, and HDS, further demonstrating its systematic and ongoing investment in security and data privacy.