Customer communication becomes complex not because there are more problems, but because the tools are too fragmented. Phone calls, chat, video, and sc...
In day-to-day customer support operations, “off-topic answers” are one of the most common—and most frustrating—experiences for customers. Whether it’s...
Every customer conversation is a vital signal for understanding users and optimizing experiences. Yet for a long time, this valuable information has o...
Want to make your customer support team more efficient and intelligent? More and more businesses are now leveraging AI-powered customer support platfo...
As one of Australia’s leading cryptocurrency exchanges, Swyftx is headquartered in Brisbane, Queensland, and provides hundreds of thousands of users w...
At the Pioneer 2025 conference, Intercom launched the brand-new generation of AI customer support agent—Fin 3. It not only addresses routine inquiries...