Customer communication becomes complex not because there are more problems, but because the tools are too fragmented. Phone calls, chat, video, and sc...
Contracts and agreements underpin almost every critical decision and business initiative within an organization. Yet in many companies, these processe...
DKM ECO, a HubSpot Platinum Partner based in Singapore, has been recognized with the 2025 APAC "Up and Coming" Award. Discover our HubSpot implementat...
Today, users around the world are deeply engaging with AI and increasingly treating it as their primary source of information. From product research t...
Once the New Year holiday is over, 2026 officially begins. For marketers, a new year means new KPIs—and it also brings back an old, familiar question:...
In day-to-day customer support operations, “off-topic answers” are one of the most common—and most frustrating—experiences for customers. Whether it’s...